Yes, we do offer dedicated local contact personnel and concierge services for our international patients. These personalized assistance features are an integral component of our premium service bundle. Here’s how they function:
1. Dedicated Local Contact*:
Within our premium service bundle, each patient is assigned a dedicated local contact person. This individual acts as a primary point of contact, assisting with various needs, answering questions, and offering guidance throughout the patient’s stay.
2. Comprehensive Concierge Service*:
Our concierge service, exclusive to our premium clients, is designed to make the entire journey smooth and hassle-free. Whether it’s assistance with bookings, reservations, or special requests, our concierge is at your service.
3. On-the-ground Support*:
Navigating a new city, especially under medical circumstances, can be challenging. Our local contact ensures that you have someone familiar with the area, medical facilities, and other essential services, ensuring you never feel lost or unsupported.
4. 24/7 Concierge Service*:
Understanding the unpredictable nature of medical journeys, our local contact and concierge services are available around the clock. No matter the time of day, our premium clients have someone to turn to for assistance.
5. Cultural and Language Assistance*:
To bridge any language or cultural barriers, our local contacts are well-versed in multiple languages and understand the cultural nuances of international patients, ensuring clear communication and comfort.
6. Personalized Experience*:
Beyond medical-related assistance, our concierge service can provide recommendations and arrangements for local sightseeing, dining experiences, and leisure activities, helping our premium clients make the most of their stay.
Having a dedicated local contact and concierge service greatly enhances the experience for international patients. Our premium service bundle is meticulously curated to provide an unparalleled level of support, ensuring that every aspect of our international patients’ journey is managed with utmost care and precision.
*only available as part of our Premium Service package.
