Absolutely. Ensuring that our clients have a positive and seamless experience is our top priority. If there are any concerns or grievances, we have a structured process in place to address them:
Immediate Reporting: Should you have any concerns during your trip, we encourage you to immediately contact our designated client relations officer. This ensures that we can take prompt action to address the issue.
Grievance Form: Post your medical journey, if you have concerns or grievances, you can fill out a detailed grievance form, which will be provided upon request. This form allows you to detail the nature of your grievance, ensuring we fully understand the issue.
Dedicated Grievance Redressal Team: We have a team dedicated to addressing client concerns. Once we receive your grievance form or complaint, this team will thoroughly investigate the matter and work closely with you to find a resolution.
Follow-Up Meetings: Depending on the nature of your grievance, we may schedule a virtual meeting or phone call with relevant team members or partners to discuss and resolve the issue.
Feedback Loop: After the resolution process, we’ll reach out to ensure that you are satisfied with the measures taken and to gather feedback on how we managed the situation. This helps us refine our grievance redressal process further.
Regular Reviews: We regularly review all grievances and feedback to identify patterns or areas of improvement. This ensures that similar concerns are proactively addressed in the future.
Your peace of mind is paramount to us, and we are committed to ensuring any concerns or grievances are addressed promptly, professionally, and to your satisfaction.
