Language barriers can occasionally be a concern in international healthcare, as patients may travel to a country where their native language isn’t widely spoken. However, we’ve taken several measures to ensure clear communication throughout your medical journey:
Bilingual Medical Staff: Many of our partnered hospitals and clinics employ medical professionals who are fluent in multiple languages, especially English, to cater to international patients.
Translation Services: For our premium clients, we provide access to professional medical interpreters who can assist during consultations, medical procedures, and follow-up appointments. This ensures that patients fully understand their medical conditions, treatment options, and post-treatment care. This service is also available for standard package clients at an additional cost.
Patient Liaisons: Many facilities have dedicated liaison officers who are fluent in various languages. They assist in coordinating between patients and medical teams, ensuring that all your concerns are addressed.
Informational Materials: We offer brochures, guides, and other informational materials in multiple languages. These resources help patients understand the medical processes, hospital facilities, and services available.
Communication Tools: We utilize modern communication tools and apps that can provide instant translations, aiding in day-to-day interactions outside the medical facility.
Cultural Sensitivity Training: Our staff undergo regular training to ensure they understand the cultural and linguistic needs of our diverse clientele.
Pre-Visit Orientation*: Before your medical journey, our patient support service can provide an orientation session, which includes addressing potential language concerns and introducing available resources.
It’s our top priority to ensure that language isn’t a barrier to receiving high-quality medical care. We encourage patients to communicate any concerns they may have, so we can provide the necessary support for a seamless experience.
*only available as part of our Premium Service package.
